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@CYOA
Been on the phone to cancel Virgin for about an hour so far. Feels like they're keeping me on so they can disconnect at 6pm so I have to try again tomorrow.
Reminds me of my wife trying to cancel her phone account with them and the guy in a call centre was having fucking none of it until I, 'a male', got on and suddenly 'oh, I see, the decision maker, in that case I suppose I'll oblige'.