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Is there a good way to gather customer feedback online by emailing editable PDFs?
Adobe would say yes. I would disagree. If you open it in Acrobat Reader it will likely work as the author intended but a lot of alternative PDF viewers don’t support the full functionality the standard offers, so the reality is PDF is rarely the right tool for the job unless you can control the device the form is being filled out on.
Signed, someone who has created interactive PDFs for the NHS while being very clear that it wasn’t the right tool for the job.
6pt
nick_h.
Is there a good way to gather customer feedback online by emailing editable PDFs? As a NHS patient I've been asked to complete such a form and return it by email. It's an attachment. The title of the form starts with 'Editable'. It doesn't have a read-only Attribute. Great. The form says it should be completed with a ball point pen. Hmm.
There are boxes to tick and boxes requiring written words. When I click on it on my PC it opens in Chrome and it's not editable. On my Android phone there's a default app which lets me doodle on chaotically on it and save a copy. No doubt I can find a way around these obstacles, if I can be arsed. I doubt that more of a handful of patients will bother. Am I missing something? Is everyone tooled up to edit a PDF nowadays?