I'm a bit surprised by the outrage tbh. As a business you'd want a faulty product of circulation first of all: they are a poor advertisement for your brand, but also you wouldn't want to risk the same unit to be claimed on several times for a replacement. So if the item cannot be repaired, and it would be expensive, time-consuming and ultimately pointless to get it back, that doesn't leave many options.
There's a lot that is wrong with modern electronics, but I can't see why this is particularly outrageous for that type of product.
Both of your points are easily remedied by asking for the item to be returned. And IMHO, getting a consumer to brick a ~£300 product is way worse an advertisement than having something faulty 'in circulation'.
I'm a bit surprised by the outrage tbh. As a business you'd want a faulty product of circulation first of all: they are a poor advertisement for your brand, but also you wouldn't want to risk the same unit to be claimed on several times for a replacement. So if the item cannot be repaired, and it would be expensive, time-consuming and ultimately pointless to get it back, that doesn't leave many options.
There's a lot that is wrong with modern electronics, but I can't see why this is particularly outrageous for that type of product.