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I'm a bit surprised by the outrage tbh. As a business you'd want a faulty product of circulation first of all: they are a poor advertisement for your brand, but also you wouldn't want to risk the same unit to be claimed on several times for a replacement. So if the item cannot be repaired, and it would be expensive, time-consuming and ultimately pointless to get it back, that doesn't leave many options.
There's a lot that is wrong with modern electronics, but I can't see why this is particularly outrageous for that type of product.
Lolo
georgert
Am I being stupid to miss the point in requesting this? Like, genuinely – wtf?! Why go to so much expense and effort from a CS perspective? It's a PR nightmare waiting to happen (please tweet it).