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  • What's also ridiculous is that they've asked for a photo showing the knackered charging port & the serial number - they're on perpendicular faces of the device, can't really capture both at the same time anyway.

  • Given this, do you even need Photoshop? Can't you just point that out and send them a photo of the serial number and the photo they sent you in the email above?

  • Doubt they'd accept it, given that I'd be at no loss to damage it then. My issue at present is that while it does charge, it only does so on occasion (has screwed over riding plans a few times recently). Surprised they've said they'd replace it at all, given it will be my third Wahoo replacement.

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