What's also ridiculous is that they've asked for a photo showing the knackered charging port & the serial number - they're on perpendicular faces of the device, can't really capture both at the same time anyway.
Given this, do you even need Photoshop? Can't you just point that out and send them a photo of the serial number and the photo they sent you in the email above?
What's also ridiculous is that they've asked for a photo showing the knackered charging port & the serial number - they're on perpendicular faces of the device, can't really capture both at the same time anyway.