In his defence he is a one man band using University facilities for a small/startup business. I think his major revenue stream is the mullet link side of things.
But I agree that the communication needs to get better - it would make Mic more sales and give his customers much more confidence.
I totally get that, but if you cant deal with the communication even get someone part time to help.
As you said it doesnt give good confidence off the bat when you cant do something as simple as that and just allows someone else say another brand to do something similar with better CS.
In his defence he is a one man band using University facilities for a small/startup business. I think his major revenue stream is the mullet link side of things.
But I agree that the communication needs to get better - it would make Mic more sales and give his customers much more confidence.