Sounds like it was poorly built, certainly not up to an even or high enough tension, whether that's because the spokes are too long or the builder was crap, I'd still take it back, at least for a partial refund if there's still room on the spokes or a full if there isn't, as you'll need to get it fully rebuilt again but with new spokes.
Sounds like it was poorly built, certainly not up to an even or high enough tension, whether that's because the spokes are too long or the builder was crap, I'd still take it back, at least for a partial refund if there's still room on the spokes or a full if there isn't, as you'll need to get it fully rebuilt again but with new spokes.