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rogan-
Unless you've been incredibly unlucky and bought another bag of damp charcoal then there's probably some user error at play, follow ChasnotRobert's advice and see if you still have any issues?
Ive never had a Webber myself but I've haven't ever had an issue like that before, maybe when aiming for low heat but never to get a grill going. My guess is you're not using enough coals for your cooks.
Gewürzt
Surely he means lumpwood charcoal?
@rogan are you just wanting the charcoal to burn hot for grilling or for long slow cooks? Have you used a chimney starter?