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I've just had this I'm self employed and paid what they said I owed before the Jan 31st deadline. Then they owed me money then I owed them money now they owe me money again. One letter not received and another about a month late. Tried all week trying to speak to someone must have rang 10+ times and you can even stay on hold and wait your turn anymore as the line goes dead after about 40 minutes. Then they text me a customer feedback text after every unsuccessful call. The last two lots of feedback I sent were useless cunts and pointless cunts so I hope they take that on board to help them improve their service and user experience as requested.
Retro_Bastard
The classic: HMRC
received a letter from HMRC to say that I still haven't paid them back the £1100 i "owe" them as per the previous email and if I don't now pay within 28 days they'll get the bailiffs in.
I have received no such previous letter.
I'm PAYE, have sod all savings and no investments, so always mystified as to how this is supposed to happen. I go onto my HMRC account online and can find no reference to me owing anything. Then download and open up the HMRC app which I have never used before. That tells me that HMRC owe me £89.
The app also says that they sent me a message in 2022 to say they owed me just shy of £900 and they'll send me a letter about that. Again, I received no such letter and when I try to claim the refund on the app, the app does....nothing.
So now i've got to ring them up and find out wtf is going on.