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Yeah I don't think it was the turn based combat, which I quite like, so much as the complexity - there were too many different attack / defense options there were for each character, many unique, and how clunky the interface felt to get to them. Then combined with the fact that your characters can move or not move and I'm not clear if or how it helps. I don't feel I add much value to the combat, I'd prefer it if it just did the combat automatically.
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Were you playing on console? Re interface being clunky. I played first time on pad and didn't find it too bad, but I guess there's a big difference between knowing what you want to do and finding it and needing to explore what you want to do.
And yeah, the large amount of options characters have, and not knowing what is good and what isn't, and how positioning effects those things is the kind of thing I thought people would struggle with. But I guess it's not really any different in other CRPGs I've played so maybe that's part of the genre.
The combat can be (imo) very tactical and interesting, and tense, but it does require you to know somewhat of the opponents' options and your own.
There was a joke I heard about Larian games that basically the entire first playthrough is the tutorial, and you only really know what you're doing on the second playthrough.
wdym by clunky out of interest?
I've played a lot of tabletop dungeons and dragons 5e so the combat was very familiar to me, but I did have the feeling that for people who haven't it would feel very odd.