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thank you very much for the reply - reassuring about customer service and (eventual!) quality: seems to hit a sweet spot of price/quality
DanS-
Our experience with Tikkamoon wasn't great; we were bought a set of teak garden chairs and table as a gift. All three chairs broke within a couple of months; customer service tried to claim "wear and tear". We had to fight to get replacements... which then also immediately broke, quite clearly a defective batch. They then refused to replace them any further, so we ended up scrapping them.
A year later, the table cracked and collapsed lol
ectoplasmosis
@DanS tikamoon stuff is really good quality. they will often have deals on as well that get you free delivery etc. And, their customer service is great. the only downside is that a lot of the stuff gets shipped from France and can - in my experience - turn up damaged. Which is why I know so much about their customer service.