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I had to send a wheel off to Rohloff a while ago and it took almost a year to get back to me (and was missing the tyre when it did). Was the intermediary your colleague used based in London? I'm also unsure as to whether the delay was down to the dealer I used or Rohloff themselves!
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So it’s not really getting the same amount of use as say a Rohloff on a road bike or that. The Rohloff is mounted inside the frame of a bike kinda hidden from a lot of the usual shit.
Having stripped it today, I think the Rohloff ring looks ok, the aluminium one bolted to the carrier is defo past it best and I’m going to renew the freewheel at the back too.
I might get the Rohloff ring too just to be safe and I’m gonna order a service kit for the Rohloff too.
Hopefully it doesn’t have to go off to Germany that really wouldn’t be ideal and warranty wise it’s probs about 15 years old so I doubt it’s under warranty now!
I’ve attached some images of bike and the Rohloff!
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ltc
konastab01
@M_V
Sounds like what my colleagues did after a couple big tours and zero maintenance.
Rohloff said his was out of warranty and that repair cost was likely to be about 95% the cost of a new hub. In the end he was without it for a very long time, it was unclear whether this was the fault of Rohloff or the intermediary dealer that he went through (I could hazard a guess!) but it was fixed and returned all at no cost.
During the process of him communicating with rohloff about it I opened the hub up to see if there was anything obvious and it was a joy to work on compared to an alfine so it’s doubly frustrating that spares support for anything beyond the cover plate is basically zero.