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Unfortunately human nature is such that when we don’t feel like we’ll be judged by the person taking our order and can do it on a screen we order more, to the tune of 15-20%. As such the fast food companies have purposely reduced or removed staffed tills over time to chase those gains.
The delivery thing is a pain, a lot of the chains are redesigning restaurants with separate courier entrances, spinning up dark kitchens etc but those redesigns always take a few years to roll through all the restaurants.
Signed, an ex-fast food company IT drone
ASTTer
fredtc
Fast food.
The time was when you went to the counter, ordered your food and then they brought it.
Now you order it on the display and stand around for 10 minutes whilst they do a load of takeaway orders.
It doesn't feel like progress