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Unfortunately human nature is such that when we don’t feel like we’ll be judged by the person taking our order and can do it on a screen we order more, to the tune of 15-20%. As such the fast food companies have purposely reduced or removed staffed tills over time to chase those gains.
The delivery thing is a pain, a lot of the chains are redesigning restaurants with separate courier entrances, spinning up dark kitchens etc but those redesigns always take a few years to roll through all the restaurants.
Signed, an ex-fast food company IT drone
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Order on the app from outside the restaurant, you'll get your food waaaaay faster. I don't eat it anymore* but have to take clients every week so have learnt the hard way.
I was at a Carl's Jr with a client last year, ordered at the counter and had to wait 35mins for food. The whole time there was a procession of Drive-Thru customers and Deliveroo guys picking up food, lesson learned.
* I am recovering from an addiction to Carl's Jr double cheeseburgers, they are incredible.
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ASTTer
RonAsheton
@aggi
Fast food.
The time was when you went to the counter, ordered your food and then they brought it.
Now you order it on the display and stand around for 10 minutes whilst they do a load of takeaway orders.
It doesn't feel like progress