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  • I prefer the form system, it means a medical professional gets to triage the incoming requests and get people seen by the right person (not necessarily a GP/Doctor).

    The old system would just have people booking directly with their GP for things that could easily be dealt with by a nurse or physician associate.

    It improved my experience of booking with my local surgery.

  • At my GP in Hackney you'd call at 8am on the dot and the first thing they'd say is "is it just a cough?"

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