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Their email should work from other accounts, but as he'd hit the spam button on notifications from here, it's only this site that cannot send him email.
I've no idea how someone might tell their email provider "oops, can I tell you to unlearn that one, I want email from there", hence it's effectively dead.
Warning.
Everyone should complete their transactions ASAP and ensure they have noblebikes contact details.
His account is going to automatically close soon and there's nothing I can do to prevent it.
He hit the spam button in Hotmail (quite a few times), and this prevents me from delivering email to him, which means he won't be able to log in again either as that requires sending an email successfully.
So whilst he still has a session active, complete transactions and assume he cannot receive notifications.