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We're with Plusnet, the other day the internet went off. Spoke to them, problem on the line somewhere near our house so booked an engineer to come the next morning. Engineer doesn't turn up, I call to find out why and they said it was cancelled because Openreach made a note that it's a bigger issue and marked critical. Ended up taking 1 1/2 days to resolve, I reckon someone had snipped an optical cable. Just had an email saying because of the cancelled engineer they're giving me £30 credit. I'm not mad at that, a world away from the experience I've had with Virgin Media in the past.
Sumo
Ben689908
So we’re reconnected.
The technician arrived and I just let him do his thing; didn’t make any suggestions to what had happened and he said “I know what’s happened here - they’ve disconnected you to connect next door”.
He wasn’t overly surprised: “yeh some just want to get in and get the job done as quickly as possible. I reckon they saw a poor signal*, decided a splitter wasn’t appropriate but couldn’t be bothered to run a new connection from the street”.
*there has been noise on the line all weekend apparently
He tested everything, fitted a noise suppression thing on the back of our router, and connected everything back up (including the new neighbours). Customer Service are calling me this afternoon - with the technician’s report, it’s not just my word that a Virgin employee took the shortcut and disconnected us (and came into our garden without permission).
I’m going to ask for this month’s bill to be cancelled and a chunk of change as an apology. Let’s see… a Yorkshireman with money in the crosshairs is a formidable force.