I can see the argument for it being their fault to some extent. But my problem is that I need this guy to come and install floors in the house. That's unlikely to happen if I start demanding that he takes a £1,500 hit on a job totalling £7k.
He'll want your business. £1,500 < £5,500.
That assumes there is £1.5k profit in the job
@Ben689908 started
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I can see the argument for it being their fault to some extent. But my problem is that I need this guy to come and install floors in the house. That's unlikely to happen if I start demanding that he takes a £1,500 hit on a job totalling £7k.