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duncs
Their email was hacked, and I never actually got an email from their real account once - not since December 18th when I first made contact. I was recommended them by a forumenger, found their (legit, it turns out) website, used the contact form to message them... They must have got that first email, deleted it, and started a conversation with me from a false email account they set up. They spent months relaying plans, messages etc back and forth. Quite clever really. All waiting for the day when an invoice was eventually sent, then they slotted a replica one in with their own bank details on.
The flooring guy doesn't seem to get what happened, really.