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  • I find Merlin really cheeky in how they sell OEM Shimano parts without saying it.
    Ok who cares about retail packaging, but they don't include the little parts specified for installation that Shimano either provides in the retail box, or doesn't as they know a dealer has a box of 100 to hand.
    E.g. mechanical rear derailleurs, Merlin don't advertise as component-only, but in my experience they won't be including any cable tongues or the cable outer (OT-RS900) specifically for the tight bend to the derailleur.
    Okay it will still work without these little bits, but the consumer hasn't made an informed choice to not have them or has to find somewhere selling them separately.
    /Rant

  • Has this recently with a groupset I got from them - a few of the miscellaneous cable and outer routing and finishing bits etc. were absent. As you say, annoying enough to be annoying!

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