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Ha!
Our incident support team are a bit like this. They've got better. But I remember one user who raised a ticket before Easter, said they'd be off over Easter, provided a contact who was not off for Easter. Then when they failed to respond to a follow up question on by COB Friday support closed due to no user response 🤣
hugo7
It's my last day at work on friday. Our IT contractor people that run the wifi etc are notorious for closing tickets before actually doing anything. I emailed them to ask about returning my laptop, they reply with a question - is it just the laptop or anything else too? But then immediately close the ticket so I can't actually reply. Gotta keep that 100% resolved record.