That’s just a standard fill in the blanks letter. I bet he’ll get another one soon saying about the wheels and again it will say new parts, hard work etc.
Maybe but I can't see them for sale and why remove the carbon seatpost and saddle? I'm happy with what I bough (when I get it) but I can see why he is unhappy.
That is pretty disappointing isn't it, can see why he'd be annoyed...