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@seamus
I posted on here about the horrors of trying to end my dad's Virgin broadband via their awful call centre last month. I had a more positive contact with them today, they'd closed his account (which was in credit) and applied a charge for non return of their router so sent a new bill. I had an email proving it was returned, I wanted a refund but couldn't face their call centre. Used whatsapp and they sorted really quickly and tell me a cheque is in the post.