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Thanks, I'll definitely up the descaling strength and frequency. I actually unblocked the wand this morning. I'd been a bit casual in unblocking the holes with the little tool thing. It needed a proper going over and it's clear and working fine now. Will descale the shit out of it at the weekend. Cheers
mrJL
Tenderloin
I live in a hard water area too (Bath) and have a Sage machine. Kept getting scale. Turns out that you can double the strength of descale solution you use (this was advised by sage) and with 1-2 monthly descale cycles using citric acid haven’t had any issues for a while now (touch wood).
Are you able to get some sort of steam out through the steam wand? If so you’ll get descale solution through, and then I’d just recommend a couple of descale cycles over a few days with higher concentration descaler as above.