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I live in a hard water area too (Bath) and have a Sage machine. Kept getting scale. Turns out that you can double the strength of descale solution you use (this was advised by sage) and with 1-2 monthly descale cycles using citric acid haven’t had any issues for a while now (touch wood).
Are you able to get some sort of steam out through the steam wand? If so you’ll get descale solution through, and then I’d just recommend a couple of descale cycles over a few days with higher concentration descaler as above.
kimchi-
Thanks, I'll definitely up the descaling strength and frequency. I actually unblocked the wand this morning. I'd been a bit casual in unblocking the holes with the little tool thing. It needed a proper going over and it's clear and working fine now. Will descale the shit out of it at the weekend. Cheers
mrJL
Might have to look into it. Bristol has hard to very hard water apparently. Anyone stripped down and descaled a steam wand in a Sage machine before?