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I live in a hard water area too (Bath) and have a Sage machine. Kept getting scale. Turns out that you can double the strength of descale solution you use (this was advised by sage) and with 1-2 monthly descale cycles using citric acid haven’t had any issues for a while now (touch wood).
Are you able to get some sort of steam out through the steam wand? If so you’ll get descale solution through, and then I’d just recommend a couple of descale cycles over a few days with higher concentration descaler as above.
kimchi
@mrJL
Might have to look into it. Bristol has hard to very hard water apparently. Anyone stripped down and descaled a steam wand in a Sage machine before?