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Maybe. But I also never had any problems leaving when swapping between them and BT before, or doing the yearly pretend to leave to get a proper deal retention dance.
My expectation for any 1st line or CS from a telecoms company is so low though. I assume they’re stepping through a script so just play the other part. -
To add to the anecdota I just made the call emboldened by this thread. One ring, straight through, no hassle.. Even offered a competitive deal at 1st line....
Never mind. Roll on Zen fttp!
duncs
kkg337
@mashton
I wonder if the recent slew of negative press coverage about their customer service, with particular reference to cancellation, has paid dividends....