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Cancelling Virgin was much less hassle than I was expecting. Only on hold for a couple of mins, and despite being asked why I was leaving and whether I wanted to discuss a new deal they were perfectly compliant.
This was exactly my experience too. It was straightforward. Wasn’t on hold too long and when they asked why I said community fibre was available which was cheaper and faster.
They had a token grumble but then put through the cancellation and I just ignored a couple of follow up calls over the next few weeks.
duncs
Community Fibre successfully installed on Sat, routers are Linksys MX5600. Biggest problem was the child node being slow AF, but that turned out to be caused by a cable which can't even manage 100Mb despite supposedly being cat5e. In the bin now, obviously.
Had some weird issue with phone and tablet where signal was strong and chrome seemed fine, but many other Android apps stopped working completely. Google suggested that was an IPv6 thing so I messed about with the router settings and despite (I think) being back where I started it seems fine now. Touch wood.
Cancelling Virgin was much less hassle than I was expecting. Only on hold for a couple of mins, and despite being asked why I was leaving and whether I wanted to discuss a new deal they were perfectly compliant.