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Cornish_Bike
Who was it that mentioned le creuset and their lifetime guarantee? It was a great tip.
I mostly use their stainless steel pans but do have two non stick ones where the coating has started to fail. I contacted Le Creuset UK who asked for some photos and they will be sending me two replacements. They are not accepting a problem with the pans and are suggesting they had been misused but the email did feel like a stock reply so I am not fussed.
One point I note though was they suggest not using olive oil for frying as the flashpoint is too low and it is likely to form a layer on top of the non stick.
I know the pans have only ever been hand washed and the utensils have either been wooden or silicone. Though I would have to accept they have been heated up to 8.5/10 on my induction hob, and so think it could well be this higher heat with olive oil may have been the issue.
But am really impressed by their customer service and the replacements will be used at a lower maximum heat.
“ This is because the photos you have provided us with show signs consistent with overheating, rougher utensil use and dishwasher wear and tear.
We do advise in our care and use instructions that you only need to use low to medium heat when cooking with Le Creuset cookware because it has been designed to heat up evenly and efficiently. If you cook using high heat, it can create hotspots in the body of the pan, which can damage the pan and cause food to stick to the pan. We also recommend heating the pan with some oil or liquid as heating the pan dry for a long period can cause damage to the pan’s body.
We advise against the use of olive oil and recommend oils with a higher burning point like rapeseed oil, coconut oil and sunflower oil. Olive oil has a very low burning point, and this can form a brownish film on the pan (burnt oil), creating a barrier between the food and the pan.”