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“ This is because the photos you have provided us with show signs consistent with overheating, rougher utensil use and dishwasher wear and tear.
That was me, I got my 2 stainless steel pans replaced recently, with exactly the same wording and follow up advice. There was also a comment saying that they are dishwasher safe, not dishwasher proof, I didn't know there was a difference between the two.
I did feel it necessary to reply back accepting the replacement, but also pointing out that I used it with wooden / silicone tools and rarely touched a dishwasher.It would be nice if I'd had a more reliable experience, but cannot fault Le Creuset's lifetime warranty.
-Le Creuset cast iron Wok, cast iron handle snapped off, they suggested it could be impact (which it wasn't), but replaced anyway
-Le Creuset marmitout, non stick was the older flaky style, they replaced the whole thing with an enamel version of the fry pan
-Le Creuset TNS deep fry pan, non stick was not in good nick, though largely my fault for treating it terribly. - replaced no issue, I think they improved the coating on newer versions
-Stainless non stick milk pan - lifting non stick
-Stainless non stick chef pan - lifting non stick - they sent a non stick frying pan by mistake, and when I called to inform them, and offered to post back so that they could send the correct item, they told me to keep the item as it was their error, and they will issue the correct one when in stock.The le creuset casseroles I have have been absolutely bombproof however.
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Acliff
Who was it that mentioned le creuset and their lifetime guarantee? It was a great tip.
I mostly use their stainless steel pans but do have two non stick ones where the coating has started to fail. I contacted Le Creuset UK who asked for some photos and they will be sending me two replacements. They are not accepting a problem with the pans and are suggesting they had been misused but the email did feel like a stock reply so I am not fussed.
One point I note though was they suggest not using olive oil for frying as the flashpoint is too low and it is likely to form a layer on top of the non stick.
I know the pans have only ever been hand washed and the utensils have either been wooden or silicone. Though I would have to accept they have been heated up to 8.5/10 on my induction hob, and so think it could well be this higher heat with olive oil may have been the issue.
But am really impressed by their customer service and the replacements will be used at a lower maximum heat.
“ This is because the photos you have provided us with show signs consistent with overheating, rougher utensil use and dishwasher wear and tear.
We do advise in our care and use instructions that you only need to use low to medium heat when cooking with Le Creuset cookware because it has been designed to heat up evenly and efficiently. If you cook using high heat, it can create hotspots in the body of the pan, which can damage the pan and cause food to stick to the pan. We also recommend heating the pan with some oil or liquid as heating the pan dry for a long period can cause damage to the pan’s body.
We advise against the use of olive oil and recommend oils with a higher burning point like rapeseed oil, coconut oil and sunflower oil. Olive oil has a very low burning point, and this can form a brownish film on the pan (burnt oil), creating a barrier between the food and the pan.”