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^ This. A mate has snapped 3 chains in the past 2 years, all installed by different trained mechanics but purchased from Amazon and random stores on eBay, while chains purchased from wiggle and me have been fine. That’s not a hassle I want my business involved in just to save a customer a tenner.
I’ve barred Amazon and random eBay chains. If an established customer would like to bring a chain in, they’ll have to email a copy of their receipt for it and acknowledge an email highlighting the dangers of possible counterfeit chains.
Leshaches
Greenbank
There's also being liable for fitting parts you don't know are legit.