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TooTallTim-
^ This. A mate has snapped 3 chains in the past 2 years, all installed by different trained mechanics but purchased from Amazon and random stores on eBay, while chains purchased from wiggle and me have been fine. That’s not a hassle I want my business involved in just to save a customer a tenner.
I’ve barred Amazon and random eBay chains. If an established customer would like to bring a chain in, they’ll have to email a copy of their receipt for it and acknowledge an email highlighting the dangers of possible counterfeit chains.
Leshaches
EBay sellers do it by chucking, let’s say, rotor bolts in as a £2 or £3 option along with £20 or £30 rotors as it must rank their listing higher in search results. I guess wiggle have decided that the sales they lose from people thinking “I’m not buying the black ones at £50 when the green ones were £5” must be outweighed by the traffic it drives to the site.
Slightly related, there’s a pair of brothers come to the velodrome that run a busy car garage and we were talking there other day about mechanics/garages that refuse to fit internet bought parts for customers. They obviously have no problem charging only for labour for such jobs on cars. Thought it was interesting that this thing about wanting the mark up from the parts wasn’t as universal as I’d imagined it would be.