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can anyone help?
Well, not Royal Mail, that's for sure 🙂
If they are already over the 30 days they allow themselves, I guess you'll have to write to them since their online system doesn't allow you to prod them. The address is in the email they sent you, print the email so they have all the details and add a note that you're still waiting for a resolution.Usually they send a cheque within a week or two, and they don't send any electronic communication, so the issue might be that they've issued the cheque but it hasn't been delivered to you.
gbj_tester
@ghostface
Royal Mail lost an item I sent next day by 1pm delivery so I've refunded the seller and am currently owed £150. I put a claim and got an email about a month ago saying they are looking into it but I've heard nothing back so want to follow this up by email. When I try this option on the RM website I just go in circles because the "Click here to get in touch" and the "Complete our form" buttons don't do anything for me... can anyone help?
This is the URL - https://personal.help.royalmail.com/app/contact#category-tree-after and this is said button...
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