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I did a piece of work for DfT, back in the day. Assessing the gain/pain mechanism for Train Operating Companies operating on the UK network.
The ORR wanted to hear the findings.
Put it this way, I had to have a conversation with my contact in DfT along the lines "you know I can't sugar-coat this for the ORR. It's going to be a grim meeting when I present the findings - have some answers ready".
Exec summary was along the lines: TOCS are allowed to take the piss. So they do.
Ben689908
https://www.bbc.co.uk/news/business-68009768
" Ticket machines at train stations charge passengers more than double than what they would cost online for some journeys, according to analysis.
Consumer group Which?'s research said same-day rail tickets were 50% more expensive on average at stations.
The best value fares were either unavailable or hidden among several options on many machines. "
more free money for train companies, bunch of cunts AGAIN, yet they still refuse to give their employees a decent wage rise