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Not exactly answering your question but I had the one which you'll no doubt find on all your searches for 5 years (and it wasn't new when we got it) and no issues whatsoever
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We bought this in June 2019: Minky Retractable Reel Washing... https://www.amazon.co.uk/dp/B001CJ12QO?ref=ppx_pop_mob_ap_share
It's still going strong. Sometimes the retraction on one line requires it being straight, but generally I just fling it up in the air as high as possible and watch it retract. It's faded a bit, but is aok. I used separate metal cable hooks as lots of people complained about the inbuilt plastic ones breaking - looking at the design this seems like a weak point and I wouldn't use them.
Sad to say, but at one point using this with one of these was the only thing that brought me joy. At that time I'd fantasise about a cerakoted aluminum cnc case with stainless cables, but this has been fine.
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You looked at one of those American style pulley ones?
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andyfallsoff
hugo7
Tenderloin
@spotter
OT but; retractable washing lines, has anyone managed to find a quality one? Id like to replace our old metal housing l one with something similar, but all I can find is plastic ones where all the reviews complain about the plastics breaking down in UV