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How did you contact Apple? My subscription isn’t showing up in the list for “request a refund” because it seems to only show the last couple of months, did you go a different route?
Pantsmaster-
https://support.apple.com/en-gb/HT204084
Start here and then just selected an option until GCN was allowed to be a chosen app. It took a few attempts and I can’t remember which one it was. I think it was report a quality issue and you then get free text after selecting the app.
Alan_tbt
I raised a ticket with Apple a few days ago and I’ve just had notification that I’ll get the refund (from Apple) within 48 hours.