• If an ebay item is marked as delivered, but hasn't been and you suspect the postie has left it at the wrong house (like the Rouleur magazine that a neighbour reposted), is there anything you can do other than hope your stuff gets posted on? I raised a "not received" dispute but the seller (fairly) claimed it was delivered. Anyone successfully claimed from Royal Mail? Fortunately for some doorstops totalling £3 not a laptop...

  • The contract with royal mail is between them and the seller. You are right to open a not received case as... you haven't received it. I would ask the seller to contact royal mail. I assume there is no proof of delivery other than it being marked as delivered?

  • Yes as far as I know, no picture as proof just recorded as delivered. I thought as much looking at the Royal Mail website, will keep at the seller and get to the bottom of it.

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