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  • What would you do to fix this and get it permanently resolved?

    Make it cost him a lot of money.

    I'd call them, and tell them that my insurer will be in touch.

  • Why? This is what your (or the communal block's) insurer is for I would have thought.

    Is there a building management company / residents group etc?

    Appreciate it's a bit muddy as to whom is insuring whom in this situation.

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