What would you do to fix this and get it permanently resolved?
Make it cost him a lot of money.
I'd call them, and tell them that my insurer will be in touch.
Might call the firm out who did the survey on my flat
Why? This is what your (or the communal block's) insurer is for I would have thought.
Is there a building management company / residents group etc?
Appreciate it's a bit muddy as to whom is insuring whom in this situation.
@bobble started
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Make it cost him a lot of money.
I'd call them, and tell them that my insurer will be in touch.