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Consumer rights act 2015 which is the relevant business to consumer legislation dosnt limit retailers rights here - basically planet X are well within their rights to refuse you a refund
Distance Selling parts of the CSA are still applicable, I reckon - 7 days from receipt to cancel, without needing to provide a reason.
Arguably, if the vouchers can't be used because there is nothing worth buying, then they are not fit for purpose, and can be returned within 30 days of receipt. (Good luck getting money back on that, though.)
NotThamesWater
@Josh012
Consumer rights act 2015 which is the relevant business to consumer legislation dosnt limit retailers rights here - basically planet X are well within their rights to refuse you a refund.
This means their ts and cs take precedent.
I've checked their website for their ts and cs and there doesn't appear to be anything specifically here. I would recommend (I) checking their policy carefully to see if I've missed anything (ii) letting them know their terms and conditions are silent and in the absence of that they owe you a refund. In most cases it's just a case of blustering through as they don't have a legal team.