It's correct, they can't refund you, as you didn't buy it in the first place.
They might be able to refund the original purchaser.
Ah sorry, could’ve worded that better. My wife purchased the voucher and will now contact PlanetX herself, I may have jumped the gun in emailing them myself and receiving the above mentioned reply. Fingers crossed she has more luck.
@CptnBigNose started
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It's correct, they can't refund you, as you didn't buy it in the first place.
They might be able to refund the original purchaser.