Looking for advice, I received a £100 Planet X voucher for Christmas and having bought my 3 yearly quota of cheap lights and gloves before Christmas can find nothing at all I’d spend money on in a very sparsly stocked website. I’ve contacted them asking for a refund and been told they can’t offer this on a gift voucher. Does this sound correct or just an attempt to fob me off?
Ah sorry, could’ve worded that better. My wife purchased the voucher and will now contact PlanetX herself, I may have jumped the gun in emailing them myself and receiving the above mentioned reply. Fingers crossed she has more luck.
Looking for advice, I received a £100 Planet X voucher for Christmas and having bought my 3 yearly quota of cheap lights and gloves before Christmas can find nothing at all I’d spend money on in a very sparsly stocked website. I’ve contacted them asking for a refund and been told they can’t offer this on a gift voucher. Does this sound correct or just an attempt to fob me off?