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  • Looking for advice, I received a £100 Planet X voucher for Christmas and having bought my 3 yearly quota of cheap lights and gloves before Christmas can find nothing at all I’d spend money on in a very sparsly stocked website. I’ve contacted them asking for a refund and been told they can’t offer this on a gift voucher. Does this sound correct or just an attempt to fob me off?

  • It's correct, they can't refund you, as you didn't buy it in the first place.

    They might be able to refund the original purchaser.

  • Ah sorry, could’ve worded that better. My wife purchased the voucher and will now contact PlanetX herself, I may have jumped the gun in emailing them myself and receiving the above mentioned reply. Fingers crossed she has more luck.

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