What time is it? Watches and horology

You are reading a single comment by @leggy_blonde and its replies. Click here to read the full conversation.

•

starfish&coffee in reply to @leggy_blonde

My Helson lost about 20 minutes over night then stopped working! They think it might have been magnetised in the shipping process and so I'm sending it back for them to sort.

Got me thinking whether non-ferrous watches are more likely to become magnetised

How did the complaint and repair process work out for you @leggy_blonde? Did you have to pay for shipping yourself?

The Helson I got two months ago is wildly inaccurate. It's currently running 8 min too fast, and it has been less than 20 hours since I wound and set it.

•

leggy_blonde in reply to @starfish&coffee

Helson sent a prepaid Fedex to take it back, however when it was returned to me,they filled out the customs form incorrectly. It wasn't marked up as a warranty return and so I was left with having to pay import duties and VAT for a second time! Helson wouldn't entertain refunding me for their error.

The watch was sorted and I like it but having to effectively pay for a warranty left a bad taste and I would not recommend Helson to anyone.

•

goodhead in reply to @leggy_blonde

Fuck. That's very poor indeed.
•

starfish&coffee in reply to @leggy_blonde

I would not recommend Helson to anyone.

Got through to Helson on email and can confirm they are being dicks about the accuracy issue. The watch is brand new and they respond to my emails like the problem has nothing to do with them.

About

Avatar for leggy_blonde @leggy_blonde started