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Have asked them - they unfortunately don't do reshelling (and haven't done since 2018). Have also just found another company called LugsNI.. now deliberating if it's worth paying a fair bit of dosh to get the earphones redone if only to run into the same issue a few years down the line, or if I should just eschew customs and go for silicone universals like everyone else which will last longer..
youClown
If these guys are still around, they're reshellers:
https://www.custom-inearmonitors.co.uk/