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You're likely to encounter this problem with any headphones that have their headset mic on the body of the earcup rather than a boom arm positioned next to your mouth. Maybe an attachable microphone like a ModMic would solve this for you?
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Definitely this. As far as I understand, the noise cancelling mic in a set of headphones can only work one way. For example as soon as I jump onto a Teams call from listening to music, the noise cancelling mic has to turn off so that I can use the mic for the call, and all of a sudden ambient noise is pumped into my headphones. It's very annoying. I am considering doing the same thing with a ModMic.
I've got some over the ear Sony XM3 I'm really happy with for sound quality, noise cancelling and comfort. However the mic is terrible in noisy conditions.
This hasn't been a problem because I've had a remote job so I use them at home when I'm on work calls but my new job means I need to be on calls in the office and everyone complains that these headphones pick up a lot of ambient noise.
The company did supply a traditional headset but it's really uncomfortable with my hearing aid.
Because of the hearing aid and my hearing loss I can't use in ear headphones or buds, so any recommendations for over ear noise cancelling with decent mic that won't pick up background noise in a noisy office?
Annoyingly the office doesn't have booths, only a couple of meeting rooms.