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I think she is trying to resolve it amicably which I am all for as well (especially as this is a little village where many people know each other!). So to that end I have a plumber going out this weekend to check it all out.
If any work needs to be done which is under £400 they pay, anything over, we pay. But, given the current vibe I get I can see how they could try and conflate and demand far more than just fixing a leak (if there is even a leak).
Moved house last week, the whole process was a stress for a myriad of reasons. just as we start to settle into the new house and put those stresses behind us, the people who bought our house claim the boiler and radiators are leaking!
In Scotland you have 5 days (might be the same elsewhere) to report heating issues and said issue was raised on day 5 - so I run around all my contacts trying to get someone to do a favour and go take a look. Buyer claims to be a plumber/heating engineer himself when talking to my builder so knocks back every single piece of advice/question, builder rings me and says he's not getting involved, your buyer is a co*k.
I live round the corner, they've not even moved in (pass it everyday/evening), doubt they have the heating on and its been sub zero most evenings for a week!!
Genuinely do not have the head space for this, they are clearly angling for a new boiler or some shit, yes it was old, yes it had some previous issues but it was a working heating system which we used everyday to keep a toddler warm with no leaks or problems.
Rant over.