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I can't find the video I watched but this looks like it goes through the same process. I moved mine down to 4 I think, and the quality of shots is night and day better now
https://www.youtube.com/watch?v=QNvOcE4-VEo&pp=ygUhc2FnZSBiYXJpc3RhIHBybyBpbnRlcm5hbCBncmluZGVy
Probably... the smart grinder thing.
Do you have a link to the thing to do ?
This thing https://www.sageappliances.com/uk/en/products/coffee-grinders/bcg820.html
I didn't buy a bean-to-cup thing... the machine was just a pure dual-boiler https://www.sageappliances.com/uk/en/products/espresso/bes920.html?sku=BES920UK
Though a bit of me suspects you mean the built-in grinder on the other models which this isn't.