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GoatandTricycle
EcuriePeril
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@Philipflop
After two weeks of messaging back and forward TrekkInn (one of the many brands under TradeInn) have said unless I have proof the packaging was damaged they are going to close my claim and ignore me!
Basically, I received a package that was sealed and undamaged, I opened it to discover one of the items was missing and all I had was its empty open packaging and instructions so clearly the actual item fell out during the packaging process. Apparently, their system is flawless, all items were scanned out and the weight of the package was correct.
They seem to expect ever customer to film the unboxing process even if there is no reason to suspect loss in transit!
Is there anything I can do or am I screwed?
Thanks