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  • Thnx all for advice.
    Spoke to insurance broker who gave details of the insurance claim handler because the insurance underwriters don’t mention it in their policy. Easy to get lost in this corporate
    jungle of unaccountability. Still unsure if to make a claim.
    More helpfully spoke to Citizens Advice bureau who explained there’s 2 options: take it up with the contractor under the consumer rights act (I ordered a waterproof house) or take it up with the roofer under common law as a breach of contract (not acting on his guarantee). Either of these could go to small claims. I sent the roofer a letter from a template Citizens Advice gave me.

    Anyone know good roofers who do flat GRP roofs in London?

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