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Thnx all for advice.
Spoke to insurance broker who gave details of the insurance claim handler because the insurance underwriters don’t mention it in their policy. Easy to get lost in this corporate
jungle of unaccountability. Still unsure if to make a claim.
More helpfully spoke to Citizens Advice bureau who explained there’s 2 options: take it up with the contractor under the consumer rights act (I ordered a waterproof house) or take it up with the roofer under common law as a breach of contract (not acting on his guarantee). Either of these could go to small claims. I sent the roofer a letter from a template Citizens Advice gave me.Anyone know good roofers who do flat GRP roofs in London?
meneer
Aldosterone
I would contact your insurance and see what they say.
Then gather evidence/documentation on the warranty and put this back on the roofer and remind him of the warranty. If you can be bothered you might be able to get some legal blurb from citizens advice or similar around how to ensure that warranties are adhered to.
Generally my experience has been more positive when the relationship is amicable with trades so I guess you might want to tread lightly first.
You could always ask the roofer and/or contractor to pop round for a quick look, keep it informal and then remind him of the warranty whilst they are there.
Good luck either way, leaks are shit.